ABOUT THE ROLE

We’re looking for an Operations Specialist to join our growing Ottawa office. In this role, you’ll be at the heart of our business — managing orders, overseeing purchasing activities, ensuring stock availability, and handling customs and compliance matters. 

If you’re passionate about delivering excellent service to B2B customers, thrive in an international environment, and enjoy working in a role where no two days are the same, we’d love to meet you. 
 
What You’ll Do:

Order Management & Coordination 

• Communicate daily with international B2B customers, providing updates and support.
• Process customer orders from entry through to invoicing with accuracy and efficiency.
• Schedule and match incoming vendor orders to outgoing customer orders, issuing timely confirmations.
• Prepare operational reports, overviews, and evaluations.
• Serve as a back-up for the Logistics Coordinator when required.

Purchasing & Stock Control 

• Plan and monitor warehouse stock levels using our ERP system (Navision) in alignment with sales forecasts.
• Create purchase orders, review confirmations, and track delivery schedules to ensure material availability.
• Coordinate procurement planning and requests for quotations.

Customs & Compliance 

• Act as a primary contact for customs and foreign trade matters.
• Manage customs permits and approvals, and prepare relevant documentation.
• Maintain and share customs-related information with other departments.
• Support export processes and ensure compliance with applicable regulations.

Process Improvement 

• Identify and implement improvements to procedures and workflows.
• Collaborate across Purchasing, Warehousing, Sales, and Logistics to streamline operations.

YOUR PROFILE

• Education in a relevant field (Supply Chain, Business Administration, or similar).
• Experience in order management, purchasing, or supply chain.
• Familiarity with customs processes is an asset.
• Strong understanding of economic and operational processes.
• Proficiency in MS Office; experience with ERP systems (Navision) is an advantage.
• Fluent English skills
• Excellent communicator and team player with the ability to work across time zones.
• Highly organized, precise, and proactive, with a solution-oriented mindset.
• Comfortable working in a fast-paced, growing international company.

WHAT YOU CAN EXPECT

• Work in a dynamic and collaborative environment.
• Be part of an expanding company where your ideas and contributions make an impact.
• Develop an expertise in operations, purchasing, and international trade.
• Enjoy a role with variety, responsibility, and opportunities for professional growth.

About us

FRAMOS® is an imaging expert, trusted advisor, and vision solutions provider. Since 1981 FRAMOS implements the best current and emerging imaging technologies for specific customer requirements and applications. FRAMOS meets these requirements with advanced and proven imaging components from a global network of renowned partners, and proprietary IP.
More than 180 FRAMOS employees world-wide are passionate about the unlimited potential of imaging and help customers achieve the optimum results from every possible scenario. FRAMOS drives and ensures the entire product development journey. This journey starts with the careful selection of imaging components, like image sensors, lenses, through various 3D technologies, to custom development tailored to individual needs and time frames. FRAMOS listens and understands customer challenges. With innovative solutions FRAMOS ensures successful project outcomes and develops long-term customer relations.


OUR CORE VALUES:


PASSION  

• We strive to be the best at everything we do.
• We want to learn something new every day.
• We listen, reflect and understand.
• We go the extra mile.

INNOVATION

• We constantly improve.
• We are comfortable proposing unconventional solutions.
• We develop ourselves personally and professionally.

TEAM SPIRIT

• We take care of each other.
• We give and accept help.
• We give feedback only on behaviour not on people.

FAIL FORWARD

• We try, fail, learn and apply.

CUSTOMER 1ST

• We are passionate about putting our customers at the center of everything we do.
• We value internal customers just as much as external ones.